Training Guides
Books
Spreadsheets
This guide includes the basics of customer care and complaint handling. The material is easy to follow and only includes the relevant information you need. The guide contains a set of test questions and a certificate for your staff. The areas covered by this guide are:
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This book is a useful introduction to Marketing & Advertising. It covers the basics and is easy to follow.
The areas covered by this book are:For more details click on the picture.
This book is an introduction to a very specialist subject. It covers the basics and will provide you with a sound working knowledge of what you need to know about attracting, keeping and developing your staff.
It includes information about developing your own skills, the laws governing your staff and information about disciplinary and grievance procedures.
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This handy little book has been designed to give you helpful ideas on time management and stress reduction techniques for yourself and also for your workplace.
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This guide is a must have for anyone who wants to run an effective and profitable bar. The material is easy to follow, and includes a set of test questions and a certificate for your staff. The areas covered by this guide are:
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This guide is a handy reference for the spotting and preventing of fire hazards. The material is easy to follow and it includes a set of test questions and a certificate for your staff.
It is important to note that this guide is not supported by a professional training organisation and does not replace any official fire training. It is a handy guide intended to be used as an in-house tool only.
For more details click on the picture.
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