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Human Resources Management. Human resource management is all about your employees. It covers their rights, their training, their use in your business and their well-being. The whole subject covers an almost endless amount of topics to discuss so we are going to cover the basics to give you a fair understanding of how to utilise and develop your employees effectively. Employing People. To say it in the simplest way you want to hire the right people for the job. This may sound obvious, but how many times have you taken somebody on, only to find out later that they are in fact no good and lack the qualities you require? It would be a lot easier and more cost effective if you hired suitable people first time-every time.
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The points we want to raise about hiring people are:
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Training & Development. If you want an efficient restaurant/pub or hotel with high standards then you must train your employees and develop their skills in order to maximise their potential and increase the level of service your customers receive. The individual areas included in your training plan will differ with your business, although the list below outlines the areas we feel all catering and hospitality staff should be trained in:
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Bonuses & Retention. So you hired the right person for the job, now you need to keep them! Keeping good staff is very important to your business and its continuing growth and success, because if your team are all well-trained your standards remain high and your customers will enjoy the high level of service they receive. Plus by keeping your employees long term you reduce the costs of replacing them. Below is a list of things you can do to keep your employees happy:
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