Training Guides

Customer Care & Complaint Handling

Bar & Cellar Management

Fire Safety & Awareness

Books

Human Resource Management

Marketing & Advertising

Managing Stress & Time

Spreadsheets

Stocktaking

The Ultimate Resource Collection

We firmly believe in the following hints and tips, and stand by them as a set of rules for running a successful restaurant, pub or hotel. It is entirely up to you if you take them on board or not, but our advice is to read them and see which ones will be most of use to you.

Our selection of hints and tips are:

• Do you rely on some members of your team for specific knowledge? Is it possible and plausible for you to learn this yourself? If you are reliant on somebody else for certain knowledge then you could be at a distinct disadvantage if they leave.

• Do you know exactly what you are spending each week? Can you save any of this money or use it for something more cost effective? 

• Be specific with your advertising efforts, direct all your material towards the relevant people. Don't waste time and effort and money on general advertising, identify your target market first for best results.

• Your advert should give information about your business, name and contact number, the offer or product you want to promote and it should be easy to read and eye-catching.

• Try to create a menu that uses similar ingredients for the dishes, the less items you buy the less wastage you will have.

• Train your staff to the maximum! The more they know the better they become, along with your service standards and customer care.

• Don't fill your freezer or fridges with stock, this is dead money. 

• Take every opportunity to improve your business, whether it is the product or service, the image, your own knowledge and your staff.

• Try and create a brand image for your business so that customers can easily recognise you and learn to have loyalty for your brand.

• Try to lead by example, you will gain a lot of respect from your team this way.

• Remember that your staff are very important, treat them right, don't use them, keep them informed of changes or developments and communicate with them on a regular basis.

• Don't give up when times are hard, take a step back and evaluate your business's direction Investigate possible changes you can make and promotions you can run.

• Don't be afraid to ask for help, there are organisations who can and will help. Visit our useful links section for some of them.

• Keep your goals in constant view, remember why you started in the first place.

• Try and enjoy yourself